DELIVERIES TO EUROPEAN UNION SPECIAL NOTICE 

From 1 July 2026 a customs duty fee of €3 per type of item will be levied on deliveries valued below €150 to countries within the EU Customs Union.  This fee is payable by the receiver, and may cause delays to the arrival of your order.  This fee is in addition to existing customs, duty, handling and administration charges.

For further details and country-specific information, please see the Shipping to Europe section in our full Delivery and Returns / Shipping policy.

GENERAL CUSTOMS AND DUTY CHARGES - EUROPEAN UNION

Customs charges and a handling fee may be applicable on international orders.  Please check with your local customs department if in doubt.  You are responsible for paying all customs duties, taxes, import charges or other handling and administration fees applicable to your delivery. Tracking and customs notifications will be sent by email and/or SMS to the contact information you provided.  You agree that we will not be responsible for failure to deliver if you have supplied us with incorrect or incomplete contact information.

For full shipping policy, please refer to the Delivery & Returns / Shipping policy.

RIGHT OF WITHDRAWAL (EEA Customers)

If you are located in the European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason, in accordance with EU Consumer Rights Directive 2011/83/EU. This right does not apply to perishable or consumable goods (including teas and infusions) that have been opened, or to personalised products.

To exercise your right of withdrawal, please access your customer account: https://account.theteahouseltd.com before the 14-day period expires.  You must return the goods at your own expense in their original, unopened and fit for resale condition to The Tea House, Limekiln Farm, Thornford Road, Sherborne DT9 6PS, United Kingdom. We will issue a full refund within 14 days of receiving the returned goods.