Connoisseur
Customer Favourites
Decaf & Caffeine Free
Organic
Black Tea
Flavoured Black Tea
Flavoured Green Tea
Green Tea
Herbal Tea
Matcha Tea
Mate Tea
Oolong Tea
Pu-Erh Tea
Rooibos Tea
Spiced Tea
White Tea
Whole Fruit Blend
Yellow Tea
Teapots
Tea Sets
Tea For One
Tea Storage
Filters & Infusers
Tea Cups & Mugs
Bowls
All Other Items
We have been advised by Poste Italiane that severe delays are being experienced in processing postal items due to serious IT problems in Italian customs. This is affecting all postal shipments from outside the EU. Although we are continuing to ship items to Italy at the moment, due to these technical issues being experienced once they arrive, they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane. We are in constant dialogue with Poste Italiane, but they have so far been unable to give us a date when these issues will be resolved.
We wish all our customers well during this time of challenge and reaffirm our commitment to serving you with the highest possible standards. From all the staff at The Tea House Ltd
We care about our environment. For this reason we only use biodegradable packaging protection.
Packing Peanuts - These are made from gm free starch and is 100% biodegradable and compostable (EN13432)
Air cushions - These will completely biodegrade in 12-24 months when in the presence of moisture, micro-organisms & oxygen leaving no toxic residues.
We use Royal Mail to despatch our orders and we’ll aim to ship your order within 48 hours of it being received (excluding weekends & UK public holidays).
UK orders with STANDARD / FREE SHIPPING are sent with Royal Mail 48 Tracked Service.
With this service you receive full tracking information and email/text notifications related to your delivery so you can follow your tea every step of the way.
Please note that our STANDARD SHIPPING OVERSEAS is NOT TRACKED therefore we will not be able to provide you with any tracking data.
Shipments to Italy - We do experience more than average delays to orders sent to Italy. We strongly urge Italian customers to choose the International Tracked & Signed option to ensure quick & safe delivery of your order.
DELIVERY TIMING
Deliver will normally* take place as follows:
2 - 5 days in the UK 3 - 7 days in Europe 7 - 14 days in the Rest of World
*Please note, however, that delays do occur for reasons beyond our control and so delivery can take longer than the time quoted above. UK orders may can take up to 10 working days to be delivered from the expected delivery date whereas international orders can take up to 30 working days from the expected delivery date.
Free shipping for UK orders over £40
Our delivery charges are calculated by weight and size of the full package being shipped to you and will show at check out before you pay. Please note that the weights listed on products are for the amount of tea and not including packaging/packing goods which is included to calculate the shipping price.
0 - 500g
501 - 1kg
1.01 - 1.5kg
1.51 - 2kg
2kg +
UK
£3.95 - £10.15
£3.95 - £11.45
EUROPE
£5.95 - £12.10
£9.05 - £14.10
£11.05 - £15.05
£13.00 - £15.25
REST OF THE WORLD
USA
Signed For: You can choose a “Signed For” service on any order at the check out.
Special Delivery Guaranteed*: You can choose "Special Delivery Guaranteed by 1pm" service for mainland UK orders (this is excluding UK Bank Holidays). *Orders must be placed by 1pm to qualify for Special Delivery Guaranteed Next Day delivery. *Please note orders placed on a Friday will not be sent via the Saturday Guarantee Service, and therefore may not be delivered until Monday - please contact us if you require this service and we will do our best to accommodate your request. Special Delivery Guaranteed delivery orders placed after 1pm Friday or Saturday & Sunday will be despatched on Monday for a Tuesday delivery (excluding bank holidays). We reserve the right to temporarily suspend this service.
Please contact us on enquiries@theteahouseltd.com if you would like to discuss any alternative delivery options.
For shipments outside of the UK, we send orders via Royal Mail Standard Airmail ('Standard Delivery' option at check-out)
Customers can choose International Tracking and Signature services at the check out, dependent on delivery destination. Royal Mail Tracking and Signature services aim to deliver to Europe within 3-5 working days, and worldwide within 5-10 working days.
For all international orders customs charges may be applicable. Please check with your local customs department. You will be responsible for paying any customs duties, taxes and import charges applicable to your delivery.
Please Note: Services are subject to the Royal Mail's Service. You can get daily updates on their Service Status here. Delays may be experienced during busy periods and disruptive weather conditions.
UK orders may can take up to 10 working days to be delivered from the expected delivery date whereas international orders can take up to 30 working days from the expected delivery date.
